Returns and refunds
30-day money-back guarantee. You have 30 days from receiving your order to return an item, no questions asked.
How do I return an item?
- Contact us with your order number and the item you want to return.
- We'll send you the return address and instructions.
- Send the item back in its original packaging, complete and in good condition.
Refund
Once we've received and checked the item, we refund you within 14 days to the payment method used for the order.
Return shipping is at your expense, unless the item is faulty, damaged on arrival or not what you ordered: in that case, we cover it.
Faulty item
A problem with your glasses? Send us a photo or short video via the Contact page and we'll offer an exchange or a refund.